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Privacy Policy
Effective date: 05/02/2024
SECTION 1 - GENERAL INFORMATION
MedPrestige OÜ, incorporated under the laws of Republic of Estonia, (“Company”, “we”, “us” or “our”), with its registered address at: Harju maakond, Tallinn, Kesklinna linnaosa, J. Vilmsi tn 47, 10115 operates the website located at https://express.doctor/ and other websites, products, services or mobile applications with links to this Privacy Policy (collectively referred to as ”Sites”).
Users of the Websites or Services are referred below as “Users”, “you”, “your” or “yours”
The Company recognizes the importance of protecting the privacy of your personal information and encourage you to read this document to understand the privacy practices applicable to the Site, and more that apply to you when you use our Site, products, or services, including how we process your personal information and how you can update and manage that information.
BY CREATING AN ACCOUNT, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY, AS MODIFIED FROM TIME TO TIME BY US.
Privacy Policy applies to all users and visitors of this website and those who accept the General Terms and Conditions of Use. This website is not intended for children and we do not knowingly collect data relating to children
Controller
MedPrestige OÜ is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy policy).
Data management legislation
When processing your personal data, we comply with Estonian and European Union legislation.
Contact details
Should you have concerns or questions related to our data protection terms and conditions, please contact us:
Full name of legal entity: MedPrestige OÜ.
Email address: info@express.doctor
Address: Harju maakond, Tallinn, Kesklinna linnaosa, J. Vilmsi tn 47, 10115
Your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we manage is accurate and updated. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
SECTION 2 - WHAT PERSONAL DATA DO WE COLLECT
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you:
- Personal identification data includes Name, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and phone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
- Other data, including information on educational background of the Experts.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
SECTION 3 - HOW DO WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Direct interactions with Users via sending newsletters (aimed at promotion of new products, sales’ announcements, celebration of holidays, industry news and events etc).
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
- analytics providers such as Google and Facebook;
- advertising networks; and
- search information providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from data brokers or aggregators.
- Identity and Contact Data from publicly available sources.
SECTION 4 - HOW WE USE YOUR PERSONAL DATA
Our Company collects your data so that we can:
- process your order, manage your account on the Website;
- fulfill contractual obligations born by the Company.
- email you newsletters.
Purposes of data processing on the Website
If we process your personal data on our website, it is processed for the following general purposes:
- contacting via the contact form on the Website,
- sending newsletters,
- statistical analysis of website usage
- creating an account,
- acquisition of data about your device (based on the use of cookies)
- technical assurance of the functionality of the website and its monitoring.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
To register you as a new user |
| Performance of a contract with you |
To process and deliver your order including:
|
|
|
(b) Collect and recover money owed to us | (e) Marketing and Communications | |
To manage our relationship with you which will include:
|
|
|
To enable you to take part in a prize draw, competition or complete a survey |
|
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
| Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics improve our website, products/services, marketing customer relationship experiences |
| Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
| Necessary for our legitimate interests (to develop our products/services and grow our business) |
Purposes of data management for Users:
- Provision of the information requested by the User;
- Defining particular services to be provided to the User;
- Preparation of statistical reports and development of Platform’s marketing activities through the evaluation of related data;
- Informing of and investigation of User complaints;
- Facilitation of the conclusion of user contracts by sending newsletters;
- Fulfillment of legal obligations.
Purposes of data management for Experts:
- Providing the information requested by the Expert;
- Assessing Expert's abilities and skills;
- identification of the Expert, which is necessary for the conclusion of the expert contract and performance of Expert’s obligations;
- identification of consulting activities;
- invoicing;
- Marketing activities by sending newsletters;
- Informing of and investigation of User complaints
- Fulfillment of legal obligations.
Marketing
Our Company is willing to send you information about products and services of the company that we think you might like, as well as those of our partners.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time via email info@express.doctor.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
SECTION 5 - HOW LONG IS PERSONAL DATA STORED?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
The personal data can be removed or anonymized at your request, except in cases provided by law.
SECTION 6 - DATA SECURITY
The primary purpose of the processing of employment-related data is to create and fulfil an employment contract and to fulfil Express Doctor’s legal obligations related to a given relationship.
The Data necessary for the performance of legal obligation of Express Doctor is systematically stored in the data controller's system, protected by an IT algorithm.
We have put in place all necessary technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents and contractors. Procession of personal data to them is subject to a duty of confidentiality and is possible under the condition of confidentiality agreement signed by them.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The personal data stored are treated confidentially, within legal limits. However, we may disclose your personal information if we are required by law to do so.
SECTION 7 - DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below for the purposes set out in the schedule (Purposes for which we will use your personal data) above.
- Service providers acting as processors based in Estonia and/or other jurisdictions who provide IT and system administration services. For instance, the Company may entrust an external company, person, etc. to systemize, group the data or transfer data to a unified database, or accounting.
- Professional advisers including lawyers, bankers, auditors and insurers based in Estonia and/or other jurisdictions who provide [consultancy, banking, legal, insurance and accounting services].
- regulators and other authorities based in Estonia and/or other jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
With respect to third-party service providers such as payment transaction processors, please note that each has its own privacy policy. Therefore, we recommend that you read their privacy policies to understand what personal information will be used by these providers.
Suppliers may be located or have facilities located in different countries. Under these conditions, the personal data transferred may be subject to the laws of the jurisdictions in which the service provider or its facilities are located.
By accessing our services and providing your data, you give your consent to the processing, transfer and storage of your data in other countries.
When you are redirected to a third-party application or website, you will no longer be governed by this Privacy Policy or our Terms of Use. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policies.
SECTION 8 - COOKIES
We use cookies, tracking pixels, web beacons and similar technologies to operate the website, save your preferences, analyse traffic and improve our websites, personalize content, serve targeted advertisements, and enable social media to function.
Cookies text files places on your device to collect standard Internet log information and visitor behaviour information. When you visit our Website we may collect information from you automatically through cookies or similar technology.
You can revoke your consent to use cookies or change your user preferences at any time by clicking on "Choose Cookies". You can delete stored cookies on your device at any time. How to do this in more detail, you can find in the instructions for use of your browser or your device. Please note that by disabling cookies, you will not be able to use some of the functions, services, tools and applications of our website
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our Website, including, but not limited to:
Keeping you signed in; Understanding how you use our Website.
SECTION 9 - CONSENT
By using the services and providing personal information on the website you are consenting to this Privacy Policy.
The user, when registering, expresses knowledge and can exercise his rights to cancel their registration, access and update their personal data and guarantee the veracity of the information provided by him.
The user has the right to withdraw his consent at any time, for which he must contact us via email info@express.doctor.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
Our Company keeps its privacy policy under regular review and publishes updates on this Website.
The changes and clarifications will take effect immediately after their publication on the website. When changes are made, we may notify you. By using the website or providing personal data after any modifications, you demonstrate your consent with the new rules.